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SHIPPING POLICY

Processing Time
All of our fondant cake and cupcake toppers are handmade to order to ensure the highest quality and freshness. We require 2 business days for order processing before shipment. For larger orders, additional time may be required, and we’ll communicate any adjustments to your expected delivery date promptly.

 

Shipping Rates & Delivery Estimates
Shipping rates are calculated at checkout based on your location and selected shipping method. We offer economy, standard and expedited options, allowing you to choose what best suits your timeline and budget. Delivery times may vary depending on the shipping method and destination.

 

  • Royal Mail Tracked 48: 2-4 business days – estimated, depending on location plus 2 days order processing time.

  • Royal Mail Tracked 24: 1-2 business days – estimated, depending on location plus 2 days order processing time.

  • Royal Mail 24hr express GUARANTEED shipping:  1business day, depending on location plus 2 days order processing time. Please note Royal Mail do not include Saturday or Sunday as a business day for this service.

 

Please note that these delivery estimates are based on carrier timelines and may be subject to delays during peak seasons or due to unforeseen circumstances. Always refer to the Royal Mail website for their current delivery information.

Tracking Your Order
Once your order has shipped, you will receive a tracking number via email so you can monitor the status of your delivery. Orders can be tracked at https://www.royalmail.com Simply enter the tracking number given for the latest delivery information.

International Shipping
At this time, we ship only within the United Kingdom.

Undelivered or Lost Packages
In the rare event your package is lost or significantly delayed, please reach out to us at info@thecakefairycrafts.com so we can assist you. Royal Mail will not process a claim for items lost in transit until 10 working days from the estimated delivery date has passed. In the event your parcel has been lost in transit, we will submit a claim on your behalf after this time frame. We are committed to ensuring your experience with The Cake Fairy Crafts is exceptional.

Incorrect Addresses/Orders returned
Please double-check your address details before finalising your order. We cannot be held responsible for delays or lost packages due to incorrect or incomplete addresses. If you need to make a change after placing an order, please contact us within 24 hours, and we’ll do our best to assist. If your order is returned to us there will be a further charge to have the item re shipped.

Thank you for choosing The Cake Fairy Crafts! We take pride in delivering beautiful and delicious creations safely and efficiently to your door.

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